Cancellations and Refunds

Cancelling

• Cancel any time, with no fee, using “Manage or cancel your subscription” in Gate 3, or by emailing us.
• You keep access until the end of the month you have already paid for.
• You will not be charged again after cancelling.

When we refund

We will give a full refund of the payment concerned if:

• you contact us within 7 days of your first payment and Gate 3 was not what you expected;
• you were charged after cancelling, or charged twice;
• you could not use Gate 3 because of a fault on our side that we could not fix.

Otherwise we do not normally refund part of a month that has already started, because the cost of running the AI guides is paid as you use them. If you think your case is unusual, please ask anyway.

How to ask

Email lashlanhemachandra@gmail.com from the address you subscribed with, or include it in your message, within 30 days of the charge. Refunds go back to the card you paid with, through Stripe, and usually appear within 5 to 10 working days, depending on your bank.

Your legal rights

This policy does not take away any rights you have under Malaysian consumer law.